MoonyLab

Terms & Conditions

TERMS OF USE MOONY LAB PHOTO PRINTING SERVICE

THE FOLLOWING TERMS OF USE DESCRIBE THE CONDITIONS OF USING THE moonylab SERVICES AND REFERS TO ALL RELATIONSHIPS BETWEEN THE USERS AND SERVICE OPERATOR.

  • 1. GENERAL PROVISIONS
  1. The Service Operator is- Moony Lab Limited partnership, with its registered office at Al. Lontników Polskich 134, 21-040 Swidnik, TIN:7123371306, National Court Register number: 0000734999 (hereinafter referred to as "Moony Lab")
  2. MoonyLab service is the printout of photos sent by the users through the MoonyLab Application
  3. MoonyLab Application is a free software designed for mobile phones and tablets available at the App Store and Google Play
  4. The use of MoonyLab services requires a mobile phone or tablet having the ability of internet connection and being compatible with the MoonyLab App, allowing its download and installation as well as capable of proper operation of the downloaded application.
  5. Client/ User of MoonyLab services may be a natural person, legal person or an organizational unit without legal personality but with legal capacity
  6. The client is entitled and obliged to use the MoonyLab services and Application for its intended purpose
  7. The Company to the fullest extent permitted by law is under no liability for any interference, including interruption in the operation of the MoonyLab Application due to force majeure, unauthorized acts of third parties or incompatibility of MoonyLab Application to Customer’s technical infrastructure.
  • 2. Moony Lab SERVICE
  1. Moony Lab service is the printout of photos sent by the users through the Moony Lab Application 
  2. The photos are printed digitally in the form of a photo book, on matte paper format 10 × 15cm
  3. The client is in charge of the quality of sent pictures
  4. The client should send pictures with a resolution above 150 dpi
  5. During an attempt of uploading pictures below 150 dpi resolution, the application notifies the client about low-quality images, which means that the printing quality may not be optimal.
  6. Uploaded photos with proportion different than 2: 3 will be matched to the size of the paper and cropped, which means that they can contain white frame
  7. By uploading pictures the client automatically declares, that:
    1. He or she owns the copyright to the uploaded images
    2. Uploaded images will not contain content prohibited by law, including child pornography, content promoting the ideas of the totalitarian, fascist etc. as well as pornography
  8. The photos are shipped to the customer within 2 to 5 workdays since the verification of payment and transfer of pictures via the application.
  9. Ready to ship orders are packed in bubble envelopes
  10. The consignment is delivered under the terms of the Polish Post: on Polish territory, it is sent as an economy unregistered letter, outside of Poland it is sent as priority unregistered letter.
  11. The Service Operator is not responsible for items incorrectly or incompletely addressed by the user.
  12. In case of return shipments, additional costs may arise
  13. All personal data is used only for the purpose of execution of the contract
  • 3. TERMS OF PAYMENT
  1. Transactions made by credit card, online transfer or Pay-Pal are settled through the Internet service facilitating the transfer of payments Przelewy24.
  2. Platform Przelewy24 is used by the PayPro SA, ul. Kanclerska 15, 60-327 Poznań, phone: (61)847-52-64, fax: (61)847-08-38, WWW: www.przelewy24.pl, e-mail: serwis@przelewy24.pl. PayPro SA – is a Domestic Payment Institution entered in the register of domestic payment institutions kept by the Financial Supervision Authority, entity registration no.: UKNF IP24/2014.
  3. The Terms of Service available at http://www.przelewy24.pl/cms,103,regulations.htm
  4. In order to obtain a VAT invoice, the client has to send an e-mail to faktury@moonylab.com entitled "Request for invoice + Order Number"
  • 4. SERVICE OPERATORS’ RIGHTS AND OBLIGATIONS
  1. The Operator is obliged to ensure continued access to Moony Lab services through the User Portal and Application as well as ensure the security of executed transactions.
  2. The Operator is not responsible for any damage suffered by the client as a result of the operation of devices from which the client executes transactions.
  3. The Operator is not responsible for the interface operations and telecommunication links that are not owned or operated by the Operator, in particular, the interfaces used to perform the transaction by the User
  4. The Operator reserves the right to temporarily suspend or permanently terminate the operation of services.
  5. The Operator reviews the complaint within 14 days from the date of obtaining it.
  6. The Client can send a complaint only via email on houston@moonylab.com
  7. When considering the complaint in favor of the User – the Operator will replace the defective product with a new one.
  • 5. PROCESSING AND PROTECTION OF PERSONAL DATA
  1. The User understands and consents to the fact, that the Personal Data Administrator is the Service Operator – Moony Lab Limited partnership
  2. The User understands and consents to the fact that his personal data will be processed by the Service Operator as described in “Privacy Policy” the content of which is available on https://moonylab.com/en/privacy-policy.
  • 6. FINAL PROVISIONS
  1. The Service Operator reserves the right to unilaterally amend or supplement these Rules at any time.
  2. The Service Operator and User agree to take any action aimed at an amicable settlement of a potential dispute.
  3. In matters related to the use of services not covered by these Rules shall apply generally applicable provisions of Polish law.