snapbook

frequently asked questions

  • Hi! Could you tell me more about Moony Lab?  

  • Sure! Moony Lab is a brand new photo printing company. We offer a wide range of products: photo album, magnets, vintage photos and many more!

  • How does it work?

  • It’s super easy ! You can order a wider range of our cool products trough our website or download our free app from iTunes or Google Play, upload your favorite photos from your gallery, Facebook, Instagram or Dropbox and wait for your free worldwide delivery!.

  • What about the quality of your pictures?  

  • Moony Lab offers highest quality prints thanks to our newest technology. Our team makes sure to use best materials and provide our valued customers with best products to guarantee their satisfaction :)

  • What does Moony Lab offer?

  • Moony Lab offers photo albums and traditional photos: MoonyBook: 50 picture photo book where each picture is perforated for easy removal. Every month SnapBook has a new surprising different cover specially designed by us :) MoonyBook Grande: perfect photo book to save your finest memories on our high quality paper from Italy! Grant yourself a Grand experience ! Squares: our premium quality square prints are the best way to enjoy and share your photos! Choose either 30 or 60 picture photo set. PhotoBook: our one and only photo book with personalized cover! Sign you cover picture and make a classy photo book. Magnets: will make your fridge cooler!

  • What about the payment? Is it secured?

  • There are many different methods of payment: Credit card, Visa, Mastercard, American Express, Maestro and Paypal. SnapBook works with an external and secured payment platform called Braintree by PayPal.

  • Do I need to create an account to make an order?

  • No! You can check out without creating an account, but you will be given an opportunity to create one if you like. This will make your future orders easier by saving your payment and shipping information.

  • What about delivery? When will I receive my order?

  • We are printing and sending our products as soon as possible. The estimated delivery time depends on the local postal services in the destination country. We offer a free worldwide shipping, sure, it might take a little longer, but it’s FREE! If you are in a hurry, you can use special delivery methods for an additional fee. You will receive a tracking number to be able to follow your package :)

  • And what if I make a mistake in my order (address)? Is it possible to change it?

  • It is very important to check that your address is correct before finalizing your order. If you made a mistake and your confirmation mail has a wrong address, please e-mail us at: houston@moonylab.com

  • Can I find you on any other social media?

  • Yes! We love interacting with our customers, you can follow us on Facebook, Instagram or Pinterest Wait for our promotions and contests!

  • What if I have any special requests and other questions?  

  • We’d be happy to help, just write us an e-mail at: info@snapbookapp.com Our customer service team will be more than happy to assist you! :)

  • But do you think photos are the right gift?

  • Every woman loves photos. If she gets it, she will act like grown up version of Alice in Wonderland.